When will my order be delivered?
We ship all our orders from our warehouse in the Netherlands. The postal service is PostNL and when your order arrives in your country, it will be handed over to a local parcel service for the last mile delivery.
In Europe the delivery time will be approx. 3-10 Business Days and outside of Europe it will be about 6-14 Business Days. Look up your country/region in the list on our shipping page for more information about transit times and the delivery parcel service.
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I want to cancel my order, is that possible?
In many cases, it is not possible to cancel an order, as our logistics partner starts processing it very quickly after receiving the order. Therefore, it is important to double-check that you have placed the correct items in your shopping cart. If ...
Can I get an invoice for my order?
Yes, you can. Simply send us an email at support@moquer.com. By default, we do not send invoices to keep the number of emails to a minimum, as we already send an order confirmation and a tracking email.
I want to return (part of) my order, how does that work?
It is possible to return part or all of your order within 2 weeks of receiving it. However, the condition is that an item must be unopened, as we cannot accept opened products due to hygiene regulations. If you wish to return an unopened item, please ...
How do I know if my payment was successful?
If your payment was successful, you will receive an order confirmation via email. Be sure to also check your spam folder just in case.
What happens with my package when I am not at home?
When you are not at home, there are a few scenarios. It is possible they will try to deliver your order at the neighbours and then they will leave you a note. Or they come back for a second delivery attempt. Another options is that your order is ...