Can I get an invoice for my order?
Yes, you can. Simply send us an email at
support@moquer.com. By default, we do not send invoices to keep the number of emails to a minimum, as we already send an order confirmation and a tracking email.
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When will my order be delivered?
We ship all our orders from our warehouse in the Netherlands. The postal service is PostNL and when your order arrives in your country, it will be handed over to a local parcel service for the last mile delivery. In Europe the delivery time will be ...
I want to cancel my order, is that possible?
In many cases, it is not possible to cancel an order, as our logistics partner starts processing it very quickly after receiving the order. Therefore, it is important to double-check that you have placed the correct items in your shopping cart. If ...
I want to return (part of) my order, how does that work?
It is possible to return part or all of your order within 2 weeks of receiving it. However, the condition is that an item must be unopened, as we cannot accept opened products due to hygiene regulations. If you wish to return an unopened item, please ...
Can I get advice about products?
Yes, in some cases we are able to provide you with some advice, but we also have an extensive Moquer blog with a lot of information. Category pages also have full descriptions with useful information.
Do you offer discounts?
Yes, there are always discounts and promotions available on Moquer. The main discount is our volume discount. The more you order, the more you save. You get 5% off when you order 3 items, 7% off for 4 items, and a generous 9% off when you order 5 or ...