How do I know if my payment was successful?

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• What payment methods are available on the website?

  There are many payment options to choose from on the website. For all countries, you can pay with Credit Card, PayPal, Apple Pay, or Google Pay. Additionally, there are specific payment methods available per country: Austria: EPS, Klarna, Riverty, ...

• My payment doesn’t seem to go through, what could be the issue?

  There are several reasons why a payment might fail. If you’re using a bank payment method (like iDEAL or Bancontact), it could be due to an issue with the bank itself. In that case, please try again later. For other payment methods like credit cards, ...

• When will my order be delivered?

  We ship all our orders from our warehouse in the Netherlands. Please be aware that it can take a few business days before the tracking becomes active, but know your order is actually on the way once you receive our shipping email. Once the package is ...

• I want to return (part of) my order, how does that work?

  It is possible to return part or all of your order within 2 weeks of receiving it. However, the condition is that an item must be unopened, as we cannot accept opened products due to hygiene regulations. If you wish to return an unopened item, please ...