What payment methods are available on the website?
There are many payment options to choose from on the website.
For all countries, you can pay with Credit Card, PayPal, Apple Pay, or Google Pay.
Additionally, there are specific payment methods available per country:
- Austria: EPS, Klarna, Riverty, SatisPay, Trustly.
- Belgium: Bancontact, Belfius, KBC/CBC, Klarna, Riverty, Satispay.
- Denmark: Klarna, Trustly.
- Estonia: SatisPay, Trustly.
- Finland: Klarna, SatisPay, Trustly.
- France: Klarna, SatisPay.
- Germany: Klarna, Riverty, SatisPay, Trustly.
- Ireland: Klarna.
- Italy: BANCOMAT, Klarna, SatisPay.
- Latvia: SatisPay, Trustly.
- Lithuania: SatisPay, Trustly.
- Luxemburg: SatisPay.
- Netherlands: iDEAL, Klarna, Riverty, SatisPay, Trustly.
- Norway: Klarna, Trustly.
- Poland: Blik, Przelewy24.
- Portugal: SatisPay.
- Spain: SatisPay, Trustly.
- Sweden: Klarna, Trustly.
- Switzerland: Klarna, TWINT.
- United Kingdom: Klarna, Trustly.
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My payment doesn’t seem to go through, what could be the issue?
There are several reasons why a payment might fail. If you’re using a bank payment method (like iDEAL or Bancontact), it could be due to an issue with the bank itself. In that case, please try again later. For other payment methods like credit cards, ...
Are you available by phone?
No, we are not available by phone, but we respond quickly to questions sent to support@moquer.com. Through our ticketing system, we can immediately investigate your inquiry and provide you with an answer.
How do I know if my payment was successful?
If your payment was successful, you will receive an order confirmation via email. Be sure to also check your spam folder just in case.
Are the prices on the website inclusive of VAT?
Yes, all the prices on the website are shown inclusive of 21% VAT considering we are based in the Netherlands. When you are a shopper from another EU country, the VAT percentage will update accordingly in the checkout based on your shipping address. ...
I am missing a specific brand or product on your website.
If you are missing a specific brand or product from a particular brand on our website, we are always open to suggestions for adding it. Feel free to send us a message at support@moquer.com. European legislation regarding cosmetics is very strict, ...