My payment doesn’t seem to go through, what could be the issue?
There are several reasons why a payment might fail. If you’re using a bank payment method (like iDEAL or Bancontact), it could be due to an issue with the bank itself. In that case, please try again later. For other payment methods like credit cards, PayPal, Apple Pay, or Google Pay, it might be due to insufficient funds in your account or on your card, or an incorrect 3D Secure code. With pay later methods such as Klarna or Riverty, a (too) high outstanding balance could cause the payment to be declined or due to their own fraud departments flagging the order.
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How do I know if my payment was successful?
If your payment was successful, you will receive an order confirmation via email. Be sure to also check your spam folder just in case.
What payment methods are available on the website?
There are many payment options to choose from on the website. For all countries, you can pay with Credit Card, PayPal, Apple Pay, or Google Pay. Additionally, there are specific payment methods available per country: Austria: EPS, Klarna, Riverty, ...
I received the wrong item, what should I do?
It’s, of course, very unfortunate if you’ve received the wrong product, but this can occasionally happen as our packing process is handled by people. If this has occurred, please email us as soon as possible at support@moquer.com. Make sure to ...
I want to return (part of) my order, how does that work?
It is possible to return part or all of your order within 2 weeks of receiving it. However, the condition is that an item must be unopened, as we cannot accept opened products due to hygiene regulations. If you wish to return an unopened item, please ...