I want to cancel my order, is that possible?
In many cases, it is not possible to cancel an order, as our logistics partner starts processing it very quickly after receiving the order. Therefore, it is important to double-check that you have placed the correct items in your shopping cart. If you would like to cancel an order, please contact us as soon as possible at
support@moquer.com and we will see what can still be done.
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I want to return (part of) my order, how does that work?
It is possible to return part or all of your order within 2 weeks of receiving it. However, the condition is that an item must be unopened, as we cannot accept opened products due to hygiene regulations. If you wish to return an unopened item, please ...
When will my order be delivered?
We ship all our orders from our warehouse in the Netherlands. The postal service is PostNL and when your order arrives in your country, it will be handed over to a local parcel service for the last mile delivery. In Europe the delivery time will be ...
Can I get an invoice for my order?
Yes, you can. Simply send us an email at support@moquer.com. By default, we do not send invoices to keep the number of emails to a minimum, as we already send an order confirmation and a tracking email.
What happens with my package when I am not at home?
When you are not at home, there are a few scenarios. It is possible they will try to deliver your order at the neighbours and then they will leave you a note. Or they come back for a second delivery attempt. Another options is that your order is ...
I have a complaint about my product, what should I do?
If you have a complaint about your item, we would like to hear from you as soon as possible in order to find a solution. This typically involves issues such as a manufacturing defect. If an item is not to your liking but is otherwise in good ...