Returns and Complaints
I received the wrong item, what should I do?
It’s, of course, very unfortunate if you’ve received the wrong product, but this can occasionally happen as our packing process is handled by people. If this has occurred, please email us as soon as possible at support@moquer.com. Make sure to ...
I want to cancel my order, is that possible?
In many cases, it is not possible to cancel an order, as our logistics partner starts processing it very quickly after receiving the order. Therefore, it is important to double-check that you have placed the correct items in your shopping cart. If ...
I am not satisfied with my product, what now?
It is, of course, very unfortunate if you are not satisfied with your product. We understand that it can sometimes be difficult to find the right product for your hair or skin straight away. Unfortunately, we cannot accept returns of opened items. ...
I have a complaint about my product, what should I do?
If you have a complaint about your item, we would like to hear from you as soon as possible in order to find a solution. This typically involves issues such as a manufacturing defect. If an item is not to your liking but is otherwise in good ...
I want to return (part of) my order, how does that work?
It is possible to return part or all of your order within 2 weeks of receiving it. However, the condition is that an item must be unopened, as we cannot accept opened products due to hygiene regulations. If you wish to return an unopened item, please ...