I am not satisfied with my product, what now?
It is, of course, very unfortunate if you are not satisfied with your product. We understand that it can sometimes be difficult to find the right product for your hair or skin straight away. Unfortunately, we cannot accept returns of opened items. Only if a product clearly has a manufacturing defect will we proceed with a refund.
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I am missing a specific brand or product on your website.
If you are missing a specific brand or product from a particular brand on our website, we are always open to suggestions for adding it. Feel free to send us a message at support@moquer.com. European legislation regarding cosmetics is very strict, ...
I have a complaint about my product, what should I do?
If you have a complaint about your item, we would like to hear from you as soon as possible in order to find a solution. This typically involves issues such as a manufacturing defect. If an item is not to your liking but is otherwise in good ...
Do you offer discounts?
Yes, there are always discounts and promotions available on Moquer. The main discount is our volume discount. The more you order, the more you save. You get 5% off when you order 3 items, 7% off for 4 items, and a generous 9% off when you order 5 or ...
I received the wrong item, what should I do?
It’s, of course, very unfortunate if you’ve received the wrong product, but this can occasionally happen as our packing process is handled by people. If this has occurred, please email us as soon as possible at support@moquer.com. Make sure to ...