Payment
Are the prices on the website inclusive of VAT?
Yes, all the prices on the website are shown inclusive of 21% VAT considering we are based in the Netherlands. When you are a shopper from another EU country, the VAT percentage will update accordingly in the checkout based on your shipping address. ...
What payment methods are available on the website?
There are many payment options to choose from on the website. For all countries, you can pay with Credit Card, PayPal, Apple Pay, or Google Pay. Additionally, there are specific payment methods available per country: Austria: EPS, Klarna, Riverty, ...
How do I know if my payment was successful?
If your payment was successful, you will receive an order confirmation via email. Be sure to also check your spam folder just in case.
My payment doesn’t seem to go through, what could be the issue?
There are several reasons why a payment might fail. If you’re using a bank payment method (like iDEAL or Bancontact), it could be due to an issue with the bank itself. In that case, please try again later. For other payment methods like credit cards, ...
Can I get an invoice for my order?
Yes, you can. Simply send us an email at support@moquer.com. By default, we do not send invoices to keep the number of emails to a minimum, as we already send an order confirmation and a tracking email.