I am missing a specific brand or product on your website.

I am missing a specific brand or product on your website.

If you are missing a specific brand or product from a particular brand on our website, we are always open to suggestions for adding it. Feel free to send us a message at support@moquer.com. European legislation regarding cosmetics is very strict, which means Moquer can only include EU-certified brands in its range. Unfortunately, this has made it more challenging to offer smaller, non-European brands in the Moquer shop, but we are always happy to look into it.
    • Related Articles

    • What payment methods are available on the website?

      There are many payment options to choose from on the website. For all countries, you can pay with Credit Card, PayPal, Apple Pay, or Google Pay. Additionally, there are specific payment methods available per country: Austria: EPS, Klarna, Riverty, ...
    • I am not satisfied with my product, what now?

      It is, of course, very unfortunate if you are not satisfied with your product. We understand that it can sometimes be difficult to find the right product for your hair or skin straight away. Unfortunately, we cannot accept returns of opened items. ...
    • Are the prices on the website inclusive of VAT?

      Yes, all the prices on the website are shown inclusive of 21% VAT considering we are based in the Netherlands. When you are a shopper from another EU country, the VAT percentage will update accordingly in the checkout based on your shipping address. ...
    • Do you offer discounts?

      Yes, there are always discounts and promotions available on Moquer. The main discount is our volume discount. The more you order, the more you save. You get 5% off when you order 3 items, 7% off for 4 items, and a generous 9% off when you order 5 or ...
    • I have a complaint about my product, what should I do?

      If you have a complaint about your item, we would like to hear from you as soon as possible in order to find a solution. This typically involves issues such as a manufacturing defect. If an item is not to your liking but is otherwise in good ...