Do you offer samples to try out?
No, unfortunately, we do not have free samples or testers available to try out products. However, we do have a range of travel-size versions of products for sale in the shop, which are perfect for trying out.
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Do you offer discounts?
Yes, there are always discounts and promotions available on Moquer. The main discount is our volume discount. The more you order, the more you save. You get 5% off when you order 3 items, 7% off for 4 items, and a generous 9% off when you order 5 or ...
I am missing a specific brand or product on your website.
If you are missing a specific brand or product from a particular brand on our website, we are always open to suggestions for adding it. Feel free to send us a message at support@moquer.com. European legislation regarding cosmetics is very strict, ...
My payment doesn’t seem to go through, what could be the issue?
There are several reasons why a payment might fail. If you’re using a bank payment method (like iDEAL or Bancontact), it could be due to an issue with the bank itself. In that case, please try again later. For other payment methods like credit cards, ...
What happens with my package when I am not at home?
When you are not at home, there are a few scenarios. It is possible they will try to deliver your order at the neighbours and then they will leave you a note. Or they come back for a second delivery attempt. Another options is that your order is ...