Can I get advice about products?
Yes, in some cases we are able to provide you with some advice, but we also have an extensive
Moquer blog with a lot of information. Category pages also have full descriptions with useful information.
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Can I get an invoice for my order?
Yes, you can. Simply send us an email at support@moquer.com. By default, we do not send invoices to keep the number of emails to a minimum, as we already send an order confirmation and a tracking email.
Do you offer discounts?
Yes, there are always discounts and promotions available on Moquer. The main discount is our volume discount. The more you order, the more you save. You get 5% off when you order 3 items, 7% off for 4 items, and a generous 9% off when you order 5 or ...
Do you offer samples to try out?
No, unfortunately, we do not have free samples or testers available to try out products. However, we do have a range of travel-size versions of products for sale in the shop, which are perfect for trying out.
I want to return (part of) my order, how does that work?
It is possible to return part or all of your order within 2 weeks of receiving it. However, the condition is that an item must be unopened, as we cannot accept opened products due to hygiene regulations. If you wish to return an unopened item, please ...