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Can I get advice about products?
Yes, in some cases we are able to provide you with some advice, but we also have an extensive Moquer blog with a lot of information. Category pages also have full descriptions with useful information.
Are you available via social media?
No, Moquer is not active on social media. In 2025, we decided to focus solely on our own platform instead. If you have any questions or suggestions, feel free to send us a message at support@moquer.com
Do you offer samples to try out?
No, unfortunately, we do not have free samples or testers available to try out products. However, we do have a range of travel-size versions of products for sale in the shop, which are perfect for trying out.
Do you offer discounts?
Yes, there are always discounts and promotions available on Moquer. The main discount is our volume discount. The more you order, the more you save. You get 5% off when you order 3 items, 7% off for 4 items, and a generous 9% off when you order 5 or ...
I received the wrong item, what should I do?
It’s, of course, very unfortunate if you’ve received the wrong product, but this can occasionally happen as our packing process is handled by people. If this has occurred, please email us as soon as possible at support@moquer.com. Make sure to ...
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I am missing a specific brand or product on your website.
If you are missing a specific brand or product from a particular brand on our website, we are always open to suggestions for adding it. Feel free to send us a message at support@moquer.com. European legislation regarding cosmetics is very strict, ...
I am not satisfied with my product, what now?
It is, of course, very unfortunate if you are not satisfied with your product. We understand that it can sometimes be difficult to find the right product for your hair or skin straight away. Unfortunately, we cannot accept returns of opened items. ...
I want to cancel my order, is that possible?
In many cases, it is not possible to cancel an order, as our logistics partner starts processing it very quickly after receiving the order. Therefore, it is important to double-check that you have placed the correct items in your shopping cart. If ...
Can I get an invoice for my order?
Yes, you can. Simply send us an email at support@moquer.com. By default, we do not send invoices to keep the number of emails to a minimum, as we already send an order confirmation and a tracking email.
My payment doesn’t seem to go through, what could be the issue?
There are several reasons why a payment might fail. If you’re using a bank payment method (like iDEAL or Bancontact), it could be due to an issue with the bank itself. In that case, please try again later. For other payment methods like credit cards, ...